Verizon Connect

What is Verizon Connect?

Verizon Connect is a comprehensive fleet management platform designed to optimize operations for businesses of all sizes. It provides real-time GPS tracking, driver behavior monitoring, route optimization, and detailed analytics, enabling fleet managers to make data-driven decisions and improve overall efficiency.

See Plans & Pricing Visit Verizon Connect’s website

The Verizon Connect fleet tracking dashboard offers real-time insights into vehicle locations, driver activity, and fuel usage. The platform also features tools for managing vehicle maintenance, including automatic reminders for service intervals and detailed maintenance histories for each vehicle. It also offers powerful reporting tools, giving businesses insights into key metrics like fuel usage, maintenance schedules, and operational costs. Its advanced maintenance module sends alerts for routine servicing, reducing the risk of unexpected breakdowns and costly repairs.

Verizon Connect dashboard.

Another standout feature is driver safety monitoring, which tracks behaviors such as harsh braking, speeding, and idling. These insights help businesses improve safety standards while lowering risks and insurance costs.

Integrations with fuel card systems and other third-party applications further enhance Verizon Connect’s utility, making it an all-in-one solution for fleet managers aiming to streamline operations and improve decision-making. Whether you’re managing a small fleet or a larger enterprise, Verizon Connect delivers the tools needed to boost efficiency and reduce costs.

Verizon Connect timeline view dashboard.

See Plans & Pricing Visit Verizon Connect’s website

How much does Verizon Connect cost?

Verizon Connect plans start at $20 per vehicle/month.

Starting price:

$20/month/vehicle

Free trial:

30 days

Free version:

Not Available

What’s included in every Verizon Connect plan?

Both of the Verizon Connect plans include features and tools that include:

• GPS tracking – real-time vehicle tracking
• Driver and vehicle insights – alerts on driver behavior
• Mobile and desktop access
• Geofencing – create custom zones and receiver alerts when vehicles enter or exit them
• Reports and analytics – tools to monitor fleet activity
• 24/7 support
• Integration capabilities

Add-ons for either of the plans include advanced driver coaching tools, dash cams, route optimization and dispatch tools, and fuel usage tracking and idle time monitoring.

Verizon Connect alerts dashboard.

See Plans & Pricing Visit Verizon Connect’s website

Which features does Verizon Connect offer?

Other notable Verizon Connect features

• Live tracking
• Maintenance alerts
• Compliance tools
• Route optimization
• Customizable reporting

Verizon Connect live map.

What types of support does Verizon Connect offer?

Verizon Connect user review highlights

We analyzed 2,445 user reviews about Verizon Connect from four third-party review websites to provide this summary.

Verizon Connect receives mixed reviews from its users, with many highlighting both strengths and significant weaknesses in the service. One of the standout features users appreciate is the platform’s GPS tracking capabilities. Many customers love the ability to easily locate vehicles and track their movements in real-time, which is particularly helpful for fleet management and safety.

The web interface is also praised for being user-friendly, making it easier for companies to manage their assets and vehicles. For some, the system offers comprehensive reports on travel, maintenance schedules, and other analytics that enhance operational efficiency.

Customer service is a pain point for many users in that multiple reviewers mention long hold times, unreturned emails, and unresolved issues that leave customers feeling ignored. One user even shared their frustration with the lack of responsiveness, stating that they spend over 40 hours trying to resolve billing discrepancies without any help from support. Additionally, users complain about being stuck in auto-renewed contracts and the difficulty in canceling services. For some, Verizon Connect’s lack of follow-through on promises, such as training and technical support, has led to a sense of “betrayal,” especially when issues with fault devices and equipment persist without resolution.

Another common critique is the poor quality control over the hardware, with many users experiencing repeated issues with tracking devices and cameras malfunctioning. This problem, compounded by the slow response from customer service, has led several businesses to abandon the service. For those that can get the system working, however, the installation and hardware setup is often noted as simple, and the overall ease of use remains a positive factor.

• Ease of Setup – Users generally find Verizon Connect easy to set up, with a simple hardware installation and user-friendly web interface. The process is often described as quick, though some users faced issues with receiving incorrect equipment multiple times.
• Ease of Use – The platform is praised for its ease of use, particularly the GPS tracking and reporting features, which many users find intuitive and helpful for managing fleets and assets. The interface is also noted as being straightforward for daily operations.
• Features – Verizon Connect offers features such as GPS tracking, route planning, travel reports, and maintenance reminders. Users value the detailed analytics and vehicle alerts, but some express frustration with inconsistent device performance and lack of updates.
• Quality of Support – Support is a major pain point, with numerous users reporting long hold times, unresponsive emails, and unresolved issues. Several complaints cite poor follow-through on promises for training and customer service, leading to significant dissatisfaction.
• Value for Money – While Verizon Connect provides valuable tracking and fleet management tools, many users feel the service is overpriced given the poor customer service and frequent technical issues. Complaints about hidden fees and contracts with long-term commitments further detract from its perceived value.

Verizon Connect Contact Information

Parent Company:

Fleetmatics Group PLC

Headquarters:

Atlanta, GA

Year Founded:

2018

Website:

verizonconnect.com/

Facebook:

facebook.com/VerizonConnect/

Twitter (X):

x.com/verizonconnect

Instagram:

instagram.com/verizonconnect/

LinkedIn:

linkedin.com/company/verizon-connect

YouTube:

youtube.com/verizonconnect

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