What is TouchBistro?
TouchBistro is an all-in-one restaurant POS solution designed to simplify and enhance the way food and beverage businesses operate. Built with restaurant owners in mind, TouchBistro focuses on providing tools for seamless order management, table service, and menu customization. Its mobile POS functionality allows staff to take orders directly from the table, improving efficiency and enhancing customer experiences.
Book a Demo Visit TouchBistro’s website.
TouchBistro dashboard.
TouchBistro stands out for its flexibility and features tailored to various types of dining establishments, from quick service cafés to full-service restaurants. Its inventory tracking, sales reporting, and built-in CRM features make it a comprehensive management tool.
Another highlight of TouchBistro is its offline functionality, ensuring your operations run smoothly even during internet outages. Though hardware costs and lack of a free plan may be drawbacks for some, its extensive features and user-friendly interface make it a strong contender for restaurant owners looking to streamline their business operations.
TouchBistro sales dashboard.
How much does TouchBistro cost?
TouchBistro plans start at $69/month.
- Starting price:
- $69 per month for POS
- Free trial:
- None
- Free version:
- Not Available
| TouchBistro Pricing & Plans |
|---|
| Front of House Solutions |
| Point of Sale (POS) |
| Starting at $69/month |
| Payments & Customer Facing Display |
| TouchBistro Pricing & Plans | |||
|---|---|---|---|
| Back of House Solutions | |||
| Inventory Management | Labor Management | Kitchen Display System | Profit Management |
| Starting at $195/month | Starting at $69/month | Starting at $19/month | Starting at $330/month |
| Save time, reduce food costs, and manage your inventory | Streamline labor forecasting, employee scheduling, and task management | Streamline communication between FOH and BOH, improve order accuracy, and deliver a seamless guest experience | Process invoices digitally, easily track costs, automate key accounting processes, and maximize profitability |
| TouchBistro Pricing & Plans | ||||
|---|---|---|---|---|
| Guest Engagement Solutions | ||||
| Online Ordering | Reservations | Loyalty | Marketing | Gift Cards |
| Starting at $50/month | Starting at $229/month | Starting at $99/month | Starting at $99/month | Starting at $25/month |
| Keep 100% of the profits on off-premise orders | Get more bookings, manage capacity, and delight guests + no cover charges | Drive repeat business with a solution that helps you turn first-time visitors into regulars, and regulars into promoters | Automate custom marketing campaigns and promotions | Easily create and sell physical and digital gift cards |
Book a Demo Visit TouchBistro’s website.
What’s included in every TouchBistro plan?
TouchBistro’s baseline plan includes essential features such as table and menu management, integrated payment processing, and reporting and analytics tools. The plan also supports staff management, inventory tracking, and customer relationship management (CRM) to streamline operations.
TouchBistro sample café.
Which features does TouchBistro offer?
| Restaurant POS Systems Features | |
|---|---|
| Table Management | |
| Menu Management | |
| Inventory Tracking | |
| POS Hardware | |
| Integrated Payment Processing | |
| Loyalty Program | |
Other notable TouchBistro features
- Mobile POS options
- Staff management
- Reporting and analytics
- Customer relationship management (CRM)
- Gift card management
- Online ordering and reservations
TouchBistro online orders screen.
Book a Demo Visit TouchBistro’s website.
What types of support does TouchBistro offer?
| Data Migration | |
| 1-on-1 Live Training | |
| Self-Guided Online Training | |
| Knowledge Base | |
| FAQs/Forum | |
| Email Support | |
| Live Chat | |
| Phone Support |
TouchBistro user review highlights
We analyzed 829 user reviews about TouchBistro from four third-party review websites to provide this summary.
TouchBistro has been well-received for its user-friendly interface and straightforward setup, making it a popular choice for restaurants of various sizes. Many users appreciate how quickly new staff can learn to use the system, thanks to its intuitive design.
The POS system’s integration with various programs, efficient sales reporting, and ease of updating menus are also consistently praised. Restaurants report that TouchBistro is reliable when it functions as intended and is beneficial for simplifying order processes and inventory tracking.
Reviewers have expressed frustration over TouchBistro’s slow response times, unhelpful support staff, and long delays in resolving critical issues. Complaints about equipment reliability and integration problems with payment processing also frequently appear, impacting operations.
Additionally, aggressive sales tactics and a lack of flexibility in contract management have left some businesses feeling trapped, particularly when they need to cancel or modify their services.
- Ease of Setup – TouchBistro is praised for its straightforward setup and intuitive interface, making it easy for staff to learn and operate without extensive training. Users appreciate the seamless onboarding process and the quick integration into daily operations, which saves time compared to older, manual systems.
- Ease of Use – Many reviewers find TouchBistro user-friendly and accessible, with a design that resembles familiar iOS interfaces. This makes it easy for new employees to navigate and manage orders. The system’s simplicity helps streamline tasks, such as updating the menu and running reports, providing convenience for restaurant owners.
- Features – TouchBistro boasts a range of useful features, including customizable menu options, efficient order entry, and reliable reporting. It also supports flexible tax configurations, staff management tools, and the ability to split checks. However, some users note issues with third-party integrations, hardware limitations, and occasional glitches that impact functionality.
- Quality of Support – Customer service is the main pain point for many reviewers. Users highlight poor response times, lack of follow-through, and difficulties in reaching dedicated support representatives. Instances of unresolved technical issues and long wait times contribute to significant user frustration.
- Value for Money – While TouchBistro is considered an affordable option for smaller businesses, some users feel the overall value is undermined by hidden costs, aggressive sales tactics, and limited integration capabilities. There are also complaints about excessive charges for hardware and added fees for expanded table usage, making it less cost-effective for certain operations.
TouchBistro Contact Information
- Parent Company:
- None
- Headquarters:
- Toronto, Ontario, Canada
- Year Founded:
- 2010
- Website:
- touchbistro.com/
- Facebook:
- facebook.com/TouchBistroiPadPOS/
- Twitter (X):
- x.com/TouchBistro
- Instagram:
- instagram.com/touch_bistro/
- TikTok:
- tiktok.com/@touch_bistro
- LinkedIn:
- linkedin.com/company/touchbistro
- YouTube:
- youtube.com/user/touchbistro
TouchBistro alternatives
| Software | Starting Price | B2B Reviews Score |
|---|---|---|
| TouchBistro | $69/month for POS | 4.5 |
| Cake POS | $69/month | 4.75 |
| Clover | $74.95/month | 4 |