Smartsheet

What is Smartsheet?

Smartsheet is a versatile work management platform that combines the ease of use of a spreadsheet with powerful project management, automation, and collaboration features. It’s ideal for teams looking to track work, automate tasks, and collaborate effectively, all while keeping everything organized.

The platform allows users to manage projects, tasks, workflows, and reporting in real-time. Smartsheet offers customizable templates for various project types, as well as a wide range of views like a grid, Gantt chart, calendar, and Kanban, making it easy to visualize progress. Teams can assign tasks, set deadlines, track dependencies, and measure progress with ease.

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Smartsheet home dashboard. Source: Smartsheet free trial

Smartsheet’s automation capabilities allow users to streamline processes by creating automated workflows, notifications, and alerts, saving time and improving efficiency. The platform also integrates with many popular business tools such as Google Workspace, Microsoft 365, Slack, and Salesforce, making it easy to connect your team’s work across various systems.

Collaboration is a key feature of Smartsheet, with tools for team messaging, file sharing, and real-time document editing. It also provides a mobile app to keep teams connected while on the go, with features like location tracking, status updates, and task management from anywhere.

Smartsheet task tracker. Source: Smartsheet free trial

Overall, Smartsheet is a solid choice for teams that need a flexible and powerful platform for managing projects and workflows, particularly those that value collaboration and automation. However, as with any comprehensive tool, users may need some time to fully explore and customize it to suit their specific needs.

Is Smartsheet legit?

Yes, Smartsheet is legit because it has been a trusted work management platform since its founding in 2005. With over 90,000 companies across various industries using Smartsheet, including well-known brands like Cisco, Adobe, and Verizon, the platform has proven a reliable solution for teams of all sizes.

Try Smartsheet for Free Visit Smartsheet’s website.

How much does Smartsheet cost?

Smartsheet plans start at $12/month/member.

Starting price:

$12 per month per member

Free trial:

30 Days

Free version:

Not Available

What’s included in every Smartsheet plan?

Smartsheet offers four distinct plans, each providing unlimited free viewers, Gantt, grid, board, and calendar view, as well as rich formulas, unlimited sheets, forms, and reports. Every plan includes 250 automations per month and seamless integrations with Microsoft Office 365, Google Workspace, and Slack, plus nearly 100 more on top of that.

The Business plan builds on the Pro plan by adding unlimited free guests, a timeline view, team workload tracking, enhanced admin capabilities, unlimited automations, 1TB of attachment storage, and integrations with Adobe Creative Cloud Extension, Power BI, and Tableau.

The Enterprise plan offers all the features of the Business and Pros plans, with added benefits like DocuSign E-signature integration, AI-powered formulas, texts, and charts, SAML-based Single Sign-ON (SSO), WorkApps, work insights, an Enterprise Plan Manager, unlimited attachment storage, and directory integrations.

The Advanced Work Management plan includes everything from the Enterprise plan, plus advanced features such as a control center, dynamic view, data shuttle, Salesforce and Jira connectors, DataMesh, Calendar app, Pivot app, and premium support for a fully enhanced project management experience.

Smartsheet checklist. Source: Smartsheet free trial

Try Smartsheet for Free Visit Smartsheet’s website.

Which features does Smartsheet offer?

Project Management Software Features
	Customizations for workflows
	Over 100 business integrations
	Automations available starting from the Business plan
	Mobile app

Other notable Smartsheet features

• Collaboration features
• Security features
• Reporting and dashboards

Smartsheet project dashboard. Source: Smartsheet free trial

Try Smartsheet for Free Visit Smartsheet’s website.

What types of support does Smartsheet offer?

	Data Migration
	1-on-1 Live Training
	Self-Guided Online Training
	Knowledge Base
	FAQs/Forum
	Email Support
	Live Chat
	Phone Support

Smartsheet user review highlights

We analyzed 18,151 user reviews about Smartsheet from two third-party review websites to provide this summary.

Smartsheet receives high praise from users for its versatility, user-friendly interface, and powerful project management features. Many users highlight its ability to centralize project tracking and streamline workflows, especially for tasks that involve multiple teams or international collaboration. Features like automated alerts, resource management, dashboards, and reporting are widely appreciated, with many users noting how Smartsheet has replaced multiple other tools in their workflows, reducing costs and increasing efficiency.

The integration capabilities and ability to customize for various industries, from marketing to construction, make it an attractive option for diverse users. Additionally, Smartsheet’s strong customer support gathers consistent recognition, helping users navigate challenges and optimize their experience.

However, Smartsheet, while it is often described as user-friendly, has a steep learning curve, particularly for those unfamiliar with online spreadsheet platforms. A few specific pain points include limitations in editing workflows and dashboards, difficulty managing new user sign-ups and permissions, and occasional software crashes.

Reviewers have also expressed a desire for more advanced styling options, coding-based interfaces, and enhanced live-editing capabilities. Despite these drawbacks, most users feel the platform’s benefits far outweigh its minor frustrations, making it an indispensable tool for daily operations.

• Ease of Setup – Many users appreciate Smartsheet’s intuitive setup process, with smooth integration into existing workflows and minimal downtime during implementation. However, some note a learning curve for new users unfamiliar with similar tools.
• Ease of Use – Smartsheet is often user-friendly, with features like grids, dashboards, and forms that simplify complex workflows. Despite its accessibility, a few users mention challenges adapting to new updates or maximizing advanced features.
• Features – Smartsheet’s features include automation, resource management, customizable dashboards, and API integrations. However, some users wish for additional customization options, such as improved styling for dashboards and a coding interface.
• Quality of Support – Customer support receives high marks for responsiveness and efficiency, with users praising quick resolutions and helpful guidance. Many also find the webinars and community resources valuable for mastering the platform.
• Value for Money – Users find Smartsheet to be a cost-effective solution, often replacing multiple tools with its comprehensive features. While some feel they underutilize the platform’s full potential, they still recognize its significant value in streamlining workflows and boosting productivity.

Smartsheet Contact Information

Parent Company:

Blackstone and Vista Equity Partners

Headquarters:

Bellevue, WA

Year Founded:

2005

Website:

smartsheet.com/welcome-customers-home

Facebook:

facebook.com/smartsheet/

Twitter (X):

x.com/Smartsheet

Instagram:

instagram.com/smartsheetplatform/

TikTok:

tiktok.com/@smartsheet

LinkedIn:

linkedin.com/company/smartsheet-com

YouTube:

youtube.com/user/SmartSheet

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