What is Reviews.io?
Reviews.io is a comprehensive customer review management platform that enables businesses to efficiently collect, manage, and showcase customer feedback. It stands out in two significant ways: it is a Google Licensed Partner and is genuinely the best at harnessing the power of social media. Being a Google Licensed Partner means that Google recognizes it as a trustworthy site and enables Google Seller Ratings, Rich Snippets, and Stars, which create higher click-through rates and online visibility.
Create custom review invitations. Source: Reviews.io 14-day free trial.
Regarding social media, Reviews.io uses video review capability to customize Facebook and Instagram content. It also uses an Influencer Discovery feature that connects influencers with brands they already use and love, making it even easier to increase brand visibility.
Reviews.io also excels in many other areas offering a range of pricing and plan options that allow even the newest, smallest businesses to excel. The month-to-month contract makes it easy to commit, while the ability to export and own the reviews you collect means complete control of where and how you share your ratings.
Users find Reviews.io easy enough to use, with widgets that make sharing on your website easy. They also find customer service prompt and helpful, and the consensus is that the site is honest, affordable, and truly stands out from the competition.
How much does Reviews.io cost?
Reviews.io plans start at $45/month.
- Starting price:
- $45 per month
- Free trial:
- 14 Days
- Free version:
- Not Available
| Reviews.io Pricing & Plans | |||
|---|---|---|---|
| Early Stage | Growth | Professional | Enterprise |
| Starting at $45/month | Starting at $89/month | Starting at $159/month | Starting at $499/month |
| 50 Invitations | 500 Invitations | 2,500 Invitations | Unlimited Invitations |
What’s included in every Reviews.io plan? Starting in the most basic Early Stages plan, every Reviews.io plan includes automated review requests, photo and video review collection, notifications, the ability to respond to reviews, Google Seller Ratings and Google snippets, review imports, and the Social Proof Editor. Beyond the basic level, you get more review invitations (the Enterprise level is unlimited), the ability to send SMS invitations, and advanced review widgets. At the Professional and Enterprise levels, you get increasingly advanced analytics, customer surveys, and more.
Reviews.io review management dashboard. Source: Reviews.io free trial.
Which features does Reviews.io offer?
| Review Software Features | |
|---|---|
| Review management: get notified and address negative reviews quickly | |
| Review collection: send review requests through email and SMS or require proof of purchase to leave a review | |
| Review sharing: Social Proof Editor collects photo and video reviews specifically ready for social media use | |
| Review insights: collect measurable statistics | |
| Integrations: integrates with many third-party programs and can create custom integrations as needed | |
Other notable Reviews.io features
- In-store reviews
- Local reviews
- Deep product and consumer insights
- Flow email sequencing
- Competitor analysis
What types of support does Reviews.io offer?
| Data Migration | |
| 1-on-1 Live Training | |
| Self-Guided Online Training | |
| Knowledge Base | |
| FAQs/Forum | |
| Email Support | |
| Live Chat | |
| Phone Support |
A widget that Reviews.io offers to add UGC to your website. Source: Reviews.io free trial.
Reviews.io user review highlights
We analyzed 509 user reviews about Reviews.io from four third-party review websites to provide this summary.
Reviews about Reviews.io find the review software to be boutique-like and able to accommodate the unique needs of small to medium size businesses. Users are impressed with how proactive, responsive, and helpful the customer service team is and say it truly makes Reviews.io stand out from the competition.
The only drawback identified in reviews of Reviews.io is that it isn’t as well known or a big name as some other competitors, and the platform itself is a little hard to navigate.
Reviews.io setup process. Source: Reviews.io 14-day free trial.
- Ease of Setup – users found Reviews.io to be proactive and helpful during the setup process and ultimately very easy to get started.
- Ease of Use – while most users say that the platform is relatively easy to use, there are a few gripes that it’s overly complicated and hard to get used to.
- Features – of the features mentioned in Reviews.io reviews, users say that the custom API makes it easy to use and incorporate reviews on their website. Users also find the analytic tools beneficial in identifying areas for improvement, and several users say that owning their reviews collected is not something most review software offers.
- Quality of Support -users find Reviews.io customer support extremely responsive and helpful.
- Value for Money – most users find Reviews.io to be honest, well-managed, and an excellent value for the money.
Reviews.io dashboard. Source: Reviews.io 14-day free trial.
Reviews.io Contact Information
- Parent Company:
- Reviews.io
- Headquarters:
- Leicester, UK
- Year Founded:
- 2010
- Website:
- reviews.io
- Facebook:
- facebook.com/reviewsexperts
- Twitter:
- twitter.com/we_are_reviews
- LinkedIn:
- linkedin.com/company/reviews-co-uk
- Instagram:
- instagram.com/wearereviews
- TikTok:
- tiktok.com/@reviewsio
- YouTube:
- youtube.com/c/ReviewsCoUk
Reviews.io alternatives
| Software | Starting Price | B2B Reviews Score |
|---|---|---|
| Reviews.io | $45 / month | 4.75 |
| ConsumerAffairs for Brands | Schedule a call | 4.5 |
| Yotpo | $15 / month | 4.25 |