What is Otter POS?
Otter POS simplifies restaurant management and payments by centralizing orders across multiple channels and locations, allowing you to view and edit orders directly on their point-of-sale. Their all-in-one platform consolidates everything you need to run your business into one place–including unified analytics. Plus, with seamless menu management, you can upload menus, update pricing, and adjust items in real time across all channels in just a few clicks.
Get a Demo Visit Otter POS’s website
Otter POS transactions page.
Significant advantages are real-time sales tracking, automated order processing, and multi-platform delivery integration, making it popular among restaurants looking to simplify operations. By avoiding manual entry errors, improving order accuracy, and streamlining workflows, Otter POS allows restaurant owners to focus on what matters most—serving great food and service.
With an industry-low processing fee of 2.39% + 15¢ per transaction, Otter POS helps boost revenue through flexible ordering options like kiosks and online ordering. It seamlessly integrates with tools like AI-driven promotions on delivery apps to drive sales, while real-time performance reports offer live data insights for quick issue resolution.
Otter POS’s easy-to-use interface, sophisticated reporting capabilities, and automation features allow restaurants to maximize time and profitability. Whether it’s a quick-service restaurant, full-service restaurant, or food truck, Otter POS provides a reliable, scalable solution optimized for today’s food businesses.
Otter POS online orders screen.
Upgrade your restaurant with Otter POS’s reliable, user-friendly hardware, making staff training seamless and ensuring smooth operations with live alerts and offline mode. Easily customize kitchen workflows by assigning items to specific stations, printers, and KDS, no matter the brand.
Is Otter POS legit?
Otter POS is one of the best restaurant POS software and is popular for its ability to help food service businesses automate operations and boost performance. It has attracted restaurants, cafes, and food trucks through automatic order management, real-time tracking, and integration with online order delivery platforms.
Otter POS is a good fit for restaurants looking to simplify order processing, menu management, and third-party delivery service coordination. Its simplicity, strong reporting capabilities, and automation options make it a valuable resource for restaurants looking to enhance efficiency and customer satisfaction while minimizing operational complexity.
Get a Demo Visit Otter POS’s website
How much does Otter POS cost?
Otter POS plans start at $99 monthly for Order Aggregation and $19 monthly for Point of Sale.
- Starting price:
- $99/month or $19/month
- Free trial:
- 14 days
- Free version:
- Not Available
| Otter POS Pricing & Plans (Order Aggregation) | |
|---|---|
| Lite | Standard |
| Starting at $99/month | Starting at $149/month |
| Great for restaurants starting in delivery | Scale with new ordering channels and automated marketing |
| Otter POS Pricing & Plans (Point of Sale) | |
|---|---|
| Starter | Main |
| Starting at $19/month | Starting at $59/month |
| Lower monthly fee | Lower processing fee |
What’s included in every Otter POS plan?
Order Aggregation plans include automatic order management, real-time syncing of third-party delivery platforms, unified reporting, and menu updates across different services. These features remove manual entry errors and allow restaurants to automate their delivery process.
Which features does Otter POS offer?
| Restaurant POS Features | |
|---|---|
| Customizable Menu Options | |
| Table Management | |
| Employee Management | |
| Integrated Payment Processing | |
| Inventory Tracking | |
Other notable Otter POS features
- Multi-platform order integration
- Real-time sales analytics
- Customizable discounts and promotions
- Seamless hardware compatibility
- Order auto-accept and routing
What types of support does Otter POS offer?
| Data Migration | |
| 1-on-1 Live Training | |
| Self-Guided Online Training | |
| Knowledge Base | |
| FAQs/Forum | |
| Email Support | |
| Live Chat | |
| Phone Support |
Get a Demo Visit Otter POS’s website
Otter POS user review highlights
We analyzed 338 user reviews about Otter POS from two third-party review websites to provide this summary.
Otter POS stands out because it can natively support third-party food delivery companies like Grubhub, DoorDash, and Uber Eats within one system without manually entering orders. Individuals enjoy the fact that they can manage several platforms with one screen and that it is simple to integrate into other systems like Toast. Reviewers also note how easy it is to use, allowing it to be simple for employees to convert over quickly, which leads to better efficiency. Some users have praised specific support agents for their responsiveness and problem-solving skills, making the onboarding process suitable. Reviewers also noted how easy it was to add on other Otter product offerings, such as Kiosk to grow their sales.
Some users have indicated they have experienced some minor problems with Otter POS initially, but went on to express their support team is very knowledgeable in solving any issues that arise. Users share there are no native inventory or staff management features but are able to integrate their existing partners or apps to manage these areas of their business on the POS. One user had included slow order notifications on the kitchen display system (KDS) as well.
- Ease of Setup – While some users found integrating systems like Toast straightforward, others mentioned setting up Otter POS was a chore. However, individual support representatives were praised for their assistance in getting businesses up and running.
- Ease of Use – Many reviewers appreciated Otter POS’s intuitive interface, noting that staff could quickly learn the system within minutes. The ability to consolidate multiple third-party delivery services into one platform made order management much more convenient.
- Features – Otter POS excels in third-party delivery integrations, automatically pulling orders from platforms like Uber Eats, DoorDash, and Grubhub. Users also valued the ability to mark items as unavailable with ease. However, some reported issues with the kitchen display system (KDS) being slow to update during rush hours.
- Quality of Support – Otter offers in-depth onboarding and product resources to make implementing their POS easy. They have 24/7 customer support available directly on their platform through chat and also phone. They have invested a lot of time and resources into enhancing their customer support over the past few years and online reviews show this change is real and reliable. Customers praise their support team’s responsiveness in comparison to competitors like Toast or Square.
Otter POS Contact Information
- Parent Company:
- Otter
- Headquarters:
- Los Angeles, CA
- Year Founded:
- 2018
- Website:
- tryotter.com/
- Facebook:
- facebook.com/tryotter/
- Instagram:
- instagram.com/tryotter/
- LinkedIn:
- linkedin.com/company/try-otter
- YouTube:
- youtube.com/@TryOtter