What is ADP TotalSource?
ADP TotalSource is a PEO designed to provide businesses with end-to-end HR, payroll, and compliance solutions. As a co-employer, ADP TotalSource helps manage essential administrative tasks such as benefits administration, payroll processing, and tax compliance, allowing businesses to focus on growth and strategy.
ADP TotalSource dashboard. Source: ADP TotalSource self-guided demo
Get Pricing Visit ADP TotalSource’s website.
With ADP TotalSource, businesses gain access to a wide array of employee benefits, including health insurance, retirement plans, and wellness programs typically offered by larger corporations. It also provides support for workforce management, talent development, and recruitment.
Compliance is a major strength because the platform offers tools and expert guidance to help businesses navigate complex federal, state, and local regulations, reducing the risk of penalties and ensuring legal compliance in areas like employment law and payroll taxes.
ADP TotalSource compliance dashboard. Source: ADP TotalSource self-guided demo
Other notable features include analytics and reporting tools, which provide insights into workforce trends, labor costs, and compliance risks. The platform also integrates seamlessly with other ADP services and software, which creates a streamlined experience for managing all HR and payroll needs in one place.
Get Pricing Visit ADP TotalSource’s website.
How much does ADP TotalSource cost?
ADP TotalSource does not disclose its pricing details publicly on its website. Instead, the company offers customized quotes based on the unique needs of your business. Pricing may vary depending on the number of employees, the range of services you choose, and your company’s industry. This tailored approach allows ADP TotalSource to provide a plan that aligns closely with your business goals and HR requirements. For an accurate cost estimate, you’ll need to contact their sales team directly to discuss your business specifics and obtain a personalized quote.
- Starting price:
- Varies
- Free trial:
- None
- Free version:
- Not Available
What’s included in every ADP TotalSource plan?
ADP TotalSource offers features in its plans designed to streamline HR and workforce management for businesses of all sizes. Its services include a dedicated team of experts to guide you through HR processes. The platform handles payroll and taxes precisely while offering tools for managing benefits, time and attendance, and onboarding.
ADP TotalSource also supports businesses with risk and safety management, learning management, and compliance solutions to ensure you stay aligned with evolving regulations. Additionally, it provides advanced reporting and analytics through ADP’s DataCloud Enhanced Insights and Benchmarking.
ADP TotalSource payroll dashboard. Source: ADP TotalSource self-guided demo
Get Pricing Visit ADP TotalSource’s website.
Which features does ADP TotalSource offer?
| PEO Companies Features | |
|---|---|
| Global PEO Services | |
| On-Demand Wage Access | |
| Time Tracking and Scheduling | |
| Employee Engagement Tool | |
Other notable ADP TotalSource features
- Advanced reporting
- Compliance support
- Benefits administration
What types of support does ADP TotalSource offer?
| Data Migration | |
| 1-on-1 Live Training | |
| Self-Guided Online Training | |
| Knowledge Base | |
| FAQs/Forum | |
| Email Support | |
| Live Chat | |
| Phone Support |
ADP TotalSource user review highlights
We analyzed 829 user reviews about ADP TotalSource from four third-party review websites to provide this summary.
ADP TotalSource generally receives praise for its comprehensive all-in-one services, including payroll, HR, and benefits management. Users appreciate the convenience of having everything in one place, with particularly positive feedback about the platform’s handling of employee taxes, payroll, and benefits, which streamlines many aspects of business management.
The benefits package, access to safety consulting, and competitive pricing are often highlighted as standout features. Many customers also value the ease of connecting with their HR business partners, as these representatives are typically responsive, knowledgeable, and provide valuable guidance through HR-related challenges.
However, despite its many advantages, ADP TotalSource does have some drawbacks that users mention. A common issue is poor customer service, with several customers reporting slow response times, especially when contacting departments like Tax or Implementation. Many users also complain about the difficulty in navigating the platform, which they find unintuitive and complicated.
Additionally, the lack of direct communication with dedicated reps and the long wait times for resolving issues is another complain. Some reviewers also note that the system often breaks down or lacks proper follow-through, with unresolved problems for weeks or months. The high cost of services, combined with service fees that rise over time, also leaves some users feeling dissatisfied, especially when the platform doesn’t meet their expectations regarding support and usability. Despite these frustrations, ADP TotalSource is often recommended for businesses needing HR services, but only with an understanding that it may not be the best fit for small companies or those requiring a more streamlined, accessible system.
- Ease of Setup – Users report a challenging setup process with ADP TotalSource, particularly during the implementation phase. Many experienced difficulties with training and transitioning to the platform, often requiring assistance.
- Ease of Use – The platform is often described as unintuitive and difficult to navigate. Users find it challenging to locate the systems they need, and the user interface is considered outdated by many compared to competitors.
- Features – ADP TotalSource offers features including payroll processing, HR management, benefits administration, and safety consulting. However, some users feel that certain features, such as reporting and background checks, could be more streamlined and intuitive.
- Quality of Support – Support quality is a frequent point of contention. While some users appreciate the expertise of their assigned HR business partners, many report long response times, poor follow-through, and difficulty in reaching support staff when needed.
- Value for Money – While ADP TotalSource provides a comprehensive service offering, its high service fees and rising costs, particularly for small businesses, lead some users to question its value. Despite this, many still find it worthwhile for the benefits and HR services it delivers.
ADP TotalSource Contact Information
- Parent Company:
- ADP
- Headquarters:
- Miami, FL
- Year Founded:
- 2002
- Website:
- online.adp.com/olp/olplanding.html
- Facebook:
- facebook.com/AutomaticDataProcessing/
- Twitter (X):
- x.com/ADP
- Instagram:
- instagram.com/adp/
- LinkedIn:
- linkedin.com/company/adp/
- YouTube:
- youtube.com/playlist