What is Yotpo?
Yotpo offers customers a mobile-first review option with in-form reviews and the ability for users to upload videos and pictures. This well-rounded approach appeals to reviewers and makes it easy to collect more reviews – even from users on the go.
Review collection emails can be customized and set to be automatically sent out with a purchase. Source: Yotpo free account.
Billed as a complete marketing program, Yotpo offers more than just review management software, but you can use the review software as a program on its own. There are four levels starting with a free program, and the number of reviews you can collect, customizations, customer support, and Google tools all increase with the price of the plans.
Yotpo is a licensed Google Review Partner, which means that in the higher-paid tiers, you have the opportunity to utilize Rich Snippets, Google Seller Ratings, and stars. It is geared toward eCommerce and integrates with shopping on Facebook, Instagram, Walmart.com, and Google Ads.
Users like Yotpo and find it works well to increase conversion rates while being easy to navigate.
Review management dashboard. Source: Yotpo free account.
How much does Yotpo cost?
Yotpo plans start at $15/month.
- Starting price:
- $15 per month
- Free trial:
- Not Available
- Free version:
- Available
| Yotpo Pricing & Plans | ||||
|---|---|---|---|---|
| Free | Growth | Prime | Permium | Enterprise |
| Starting at $0 /mo | Starting at $15 /mo | Starting at $119 /mo | Request a quote | Request a quote |
| Up to 50 monthly orders | Up to 250 monthly orders | More than 250 monthly orders | Unlimited | Unlimited |
Review request dashboard. Source: Yotpo free account.
What’s included in every Yotpo plan? Yotpo calls review invitations monthly orders. These are explained as orders that automatically prompt a review request. You get a certain number of these monthly orders, which increases as you go to higher plans. You also get kickstart credit that is good during your first month to gather more monthly order reviews.
Each plan, including the free plan, gets you automatic review requests in email or SMS form. In the higher-level plans, you can customize the requests and collect video and photo reviews. You can moderate reviews in each plan. However, review tagging is only available in the paid plans.
In the free plan, you won’t get any perks for Yotpo being a Google Review Partner, but in the first paid tier – the Growth level, you get Rich Snippets, and in the next level up, the Prime level, you get the Google Seller Rating. Staring at the Growth plan, you also get syndication to Facebook, Instagram, and Walmart shopping.
The higher level of the paid tier you go, you start getting integrations, more customer support, increased personalization with shoppable galleries, and deeper analytics.
Which features does Yotpo offer?
| Review Software Features | |
|---|---|
| Review management: easy to use moderation giving you full control of what stays on your site | |
| Review collection: use email and SMS with in-form email that allows users to review directly from the email or text even from mobile devices. | |
| Review sharing: syndicate reviews directly to shopping sites, social media, and Google | |
| Review insights: review and email review dashboard available | |
| Integrations: integrations are only available in the two highest-priced plans | |
Other notable Yotpo features
- SMSBump
- Subscriptions
- Visual UGC
- Loyalty and referrals
What types of support does Yotpo offer?
| Data Migration | |
| 1-on-1 Live Training | |
| Self-Guided Online Training | |
| Knowledge Base | |
| FAQs/Forum | |
| Email Support | |
| Live Chat | |
| Phone Support |
Yotpo analytics dashboard. Source: Yotpo free account.
Yotpo user review highlights
We analyzed 784 user reviews about Yotpo from four third-party review websites to provide this summary.
Yotpo reviews show that customers like the review software and find it easy to use, easy to navigate, and easy to manage reviews and place them where shoppers will see them. They also find customer support to be responsive and helpful when needed.
Negative comments mostly revolve around the analytics, where users say loading reports is clunky and takes a long time and that, in general, the reports could be more detailed.
Use a widget to display and match reviews to the rest of your website. Source: Yotpo free account.
- Ease of Setup – users find Yotpo easy to install and set up without the need for IT support.
- Ease of Use – Yotpo reviews indicate that it’s easy to navigate and share reviews.
- Features – reviews of Yotpo point out that all Yotpo programs integrate well together, while most people find the notifications very helpful.
- Quality of Support – reviewers deem Yotpo customer support very responsive and helpful.
- Value for Money – most people find Yotpo a good value for the money, especially since it is cheaper compared to similar programs. However, a few reviewers point out that it isn’t really feature-rich until you get to the higher-priced plans, and then you pay for things you don’t necessarily need.
Yotpo Contact Information
- Parent Company:
- Yotpo
- Headquarters:
- Israel
- Year Founded:
- 2010
- Website:
- yotpo.com
- Facebook:
- facebook.com/yotpo
- Twitter:
- twitter.com/Yotpo
- LinkedIn:
- linkedin.com/company/yotpo
- Instagram:
- instagram.com/yotpo
- TikTok:
- tiktok.com/@yotpo.com
Yotpo alternatives
| Software | Starting Price | B2B Reviews Score |
|---|---|---|
| Yotpo | $15 / month | 4.25 |
| ConsumerAffairs for Brands | Schedule a call | 4.5 |
| Reviews.io | $45 / month | 4.75 |